Terms & Conditions

Terms and Conditions for Transacting on www.dreamsmobile.com

This document is publishing the rules and regulations, privacy policy and user agreement for access and/ or transacting and/ or usage of www.dreamsmobile.com and sets out the terms and conditions governing it and the disclaimer "(Terms & Conditions)".

www.dreamsmobile.com"(Website)"is owned and operated by Dreams Holding Pvt Ltd, a company incorporated under the Companies Act, 10/96 (as amended from time to time) Registration no C-24/2008, having its Registered Office at 2nd Floor Ma.Bangufadige Irumatheebai Majeedhee Magu Male’ Maldives, hereinafter referred to as "Company". All kinds of correspondence should be addressed to the support office address as given above.

Use of this Website is regulated by the Terms & Conditions provided herein. User’s visit, dealings, transactions and/or otherwise using this Website shall be treated as you have read, understood and hereby unconditionally accept these Terms & Conditions. These Terms & Conditions shall be treated as legally binding and enforceable agreement between the Company and the User. If the User does not agree with any and/or all of these Terms & Conditions, then the User should stop dealing with and/or cease to initiate and do any transaction on this Website. By impliedly or expressly accepting these Terms of Use, User also accept and agree to be bound by Dreams Mobile Policies( including the privacy policy) as amended from time to time.

The Company may change, suspend and/or discontinue the Product(s) at any time, including the availability of any feature, database and content on the Website. The Company may also impose limits on certain features and services and/or restrict User’s access to parts and/or all of the services without notice and/or liability to the Users

I. Definitions

The words and phrases used in these terms are defined as under unless repugnant to the context or meaning thereof:
• "Agreement" shall mean agreement between the Company and User with terms and conditions as provided herein and includes the Privacy Policy, Disclaimer and all the schedules, appendices and references mentioned herein with all such amendments as effected by the Company from time to time.
• "Company" shall mean Dreams Holding Pvt Ltd.
• "Exchange Policy" shall have the meaning ascribed to it in Clause VIII.
• "Force Majeure Event" shall have the meaning ascribed to it in Clause XIII.
• "Product(s)" shall mean any good and/or service offered for sale on the Website for consideration.
• "Refund Policy" shall have the meaning ascribed to it in Clause XI.
• "User" / "Users" shall mean any person/persons and/or legal entity(ies) who visits, uses, deals with and/or transact at www.dreamsmobile.com in any way.
• "Website" shall mean www.dreamsmobile.com, a website owned and operated by the Company for facilitating online transactions including the related mobile site and mobile application introduced from time to time.

II. Eligibility

Any persion who is legally allowable, transacting in legally acceptable currency and competent to enter into valid contract as per the Maldivian law and regulation, shall be eligible to visit, use, deal and/or transact at the website. If your is not competant to enter into valid contract then user is prohibited to visit, use, deal and/or transact at the Website

User warrants that all information supplied by User in using the services and accessing the Website, including without limitation Users name, email address, street address, telephone number, mobile number, credit / debit card and/ or any other payment instrument number and other payment details is correct and accurate. Failure to provide accurate information may render the User’s account to be temporarily or permanently suspended or indefinite blockage of access to the Website.

III. Amendment of Terms

The Company is entitled, at its sole discretion or as may be required by law, to amend these Terms & Conditions anytime without any prior intimation to Users. User shall continue be responsible and shall be bound to this Agreement as amended by the Company from time to time.

IV. Website Content

The Website and its content shall only be used in accordance with the terms of the Agreement. All Products/materials displayed and/ on the Website are protected by intellectual property rights owned by the Company. The Website is protected by copyright as a collective work and/or compilation, pursuant to applicable laws.

User’s misuse of the Products, material and/or Marks on the Website and in its contents, except as provided in this Agreement, is strictly prohibited. User is advised that the Company will aggressively enforce its intellectual property rights in the Website and/ or services and its contents to the fullest extent of the law, including by seeking appropriate remedies including criminal sanctions solely at Users risk as to costs and consequences.

V. Registration Data

User shall be entitled to use the Website for any online shopping transaction after getting him/her registered on the Website after furnishing all relevant information relating to User as sought on the Website. User shall be solely responsible for the confidentiality of its User Id and Password.

User shall be solely responsible for the accuracy and correctness of all such details/information given by User during registration. If the Company has reason to doubt the correctness of any details/information furnished by User or in case any information furnished by User is found incorrect, false or misleading then the Company shall be entitled to cancel or suspend the registration of User permanently or for such period as the Company deems fit.

User shall not (a) select or use name, User ID, mobile number and/or mail id, of another person with the intent to impersonate that person or (b) use a User id a name subject to any rights of a person other than User without appropriate authorization. The Company reserves the right to refuse registration of, or cancel User id in its discretion.

In order to ensure that the Company is not violating any rights that the User may have in his/her Information, User hereby agrees to grant in favour of the Company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the database rights which the User has in his/her Information, including but not limited to rights in any media now or in future with respect to Users Information solely to enable the Company to use the information supplied by the User to the Company. The Company will only use Users Information in accordance with the Agreement.

User agrees and understands that the Company shall not be responsible in any manner whatsoever for:

• Delivery of Product(s) at wrong address furnished by User.
• Any loss and/or damage to User due to incorrect, incomplete and/or false information furnished by User or

The User shall further be liable to be prosecuted and/or punished under applicable laws for furnishing false, incorrect, and/or misleading information to the Company.

VI. Store Pick Up Service
The Users shall pick-up the Product(s) within Forty Eight (48) hours of receiving the Invoice on the Website from such stores of the Company as may be selected by the User from the Store locator "(Store)" during the transaction on the Website "(Store Pick Up Service)". In case the Product(s) is not collected within the aforesaid stipulated time, the Company may at its sole discretion cancel the order at point of time and the money will be refunded in accordance with the Refund Policy.

An original valid Photo ID of the User whose name is mentioned on the invoice from the list of valid Photo IDs acceptable by the Company shall be produced at the time of pick-up. The same will be scanned and kept in the Company's records for any future references -
▪ National ID / Pass Port
▪ Valid Driving licence

In case the Customer who placed an order on the Website cannot visit the store of the Company for collecting the Product, the User can send anybody with authority letter, printed copy of the order confirmation email and copy of the photo identity proof which would be presented along with the said representatives photo identity proof

The User shall have to visit the Store in case of any returns and/or refunds in respect to the Product(s) which are purchased by the User by availing the Store Pick up Service option.

The Company hereby expressly states that any request from the User in respect to any change in colour and/or model of the Products purchased by the User through the Website shall not be accepted by the Company.

The Refund policy of the Website as set out in Clause XIII of these Terms and Conditions is applicable to Store Pick-up transactions as well. Further, the refund will be done to the Users account as per the mode of payment selected at the time of purchase of the Products.

VII. Replacement Policy for Store Pick-up Transactions -

▪ The Replacement Policy under the Store Pick Up Service will be applicable with respect to all product and Service on account of inherent manufacturing defects "(Store Pick-up Replaceable Products )", subject to fulfilment of the following conditions:

▪ The Store Pick-up Replaceable Products must be presented for replacement within Twenty Four (24) hours of pick-up of the Products from the respective Store.

▪ The original invoice must be presented at the time of replacement.

▪ The Store Pick-up Replaceable Products must be returned in an undamaged and saleable condition including all the accompanying accessories and manuals. There should be no signs of external damage on the packaging, including the original carton. The Company shall have the sole right to make a decision in respect to the condition of the Store Pick-up Replaceable Products which shall be final and binding.

▪ For further details, please refer to the Exchange policy on the website or contact the Customer Service hotline 7926111 or Write an e-mail to us on sales@dreamsmobile.com

▪ It is expressly provided that if any Store Pick-up Replaceable Products are not available with the Store, the money shall be refunded to the User in accordance with the Refund Policy of the Company as set out herein.

VIII. Exchange / Replacement for Home Delivery

In case the Product is found having certain defect(s) immediately after delivery of the same, User can request for exchange/ replacement of the Product any time after delivery of the Product but not later than Twenty four (24) Hours from the date of delivery of the Product. By placing Exchange/ Replacement Request registering a call on the Hotline 7926111 or Write an e-mail to us on sales@dreamsmobile.com. In case any free item delivered to User is found defective then the Company shall arrange the replacement of the Free Item only and the main Product shall not be replaced.

In case a customer approaches after 24 hours of delivery of the product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturers warranty terms.

Subject to the provisions as set out here in above, User hereby agrees and understands that Products can be returned by the User only by registering/ lodging a Return request by

• Logging a call with Company’s hotline 7926111

• Write an e-mail to us on – sales@dreamsmobile.com or;

• User can visit the nearest store

In case User opts for replacement of the Product due to any defect at the time of delivery, User will have to ensure that the Product is returned in undamaged and saleable condition including all accessories and manuals. There should be no signs of external damage on the packaging. Kindly refer to the Returns sections on the Website for further detail on the Return Process.

IX. Payment Terms

User shall be entitled to use a valid credit / debit and/ or any other payment cards, online banking facility to make payment against any transaction being effected at the Website. User can choose to pay either by Cash, Cash on Delivery, Direct Bank Transfer or Via Debit or Credit Card. If you choose to pay by credit or debit card you will be redirected to the Bank of Maldives Payment Gateway where you are required to enter your card details.

User hereby agrees and understands that the facility of finance by way of equated monthly instalment (EMI) is provided by Maldives Islamic Bank (Ujaalaa Dhiriulhun), Bank of Maldives (BML Easy Pay and BML Islamic Personal Financing) and MFLC ( Lifestyle Lease) further more credit scheme of POLCO and SIFCO available on purchase of any product and Service. User understands and agrees that for converting any Purchase Transaction into EMI, the same is done by respective Banks and/or Financial institutions and not by the Company. EMI is at the sole discretion of the bank and/or Financial institutions. Any refund related to interest charged to the customer, should be dealt with the issuing bank and/or Financial institutions directly.

The Company confirms that the detail provided by User in this regard shall be kept confidential and shall not be disclosed to any third party except to the extent required under the rules of any stock exchange and/or by applicable laws, regulations and/or processes of any government authority and/or in connection with any judicial process regarding any legal action, suit and/or proceeding arising out of and/or relating to this Agreement.

The Price Display in a Website is Cash Price. Payment Processing Charges of 2.5% will be imposed payment via Credit and Debit Card.

Placing a Pay-on-Delivery Order

1. You will be required to make payment by Cash or Card or Wallet to our delivery staff, only at the time of delivery of your order. However the device for making payment via card/wallet is subject to availability.
2. Do NOT offer cheque or DD to the delivery staff.
3. Please do NOT pay for any additional charges to delivery staff. Your invoice amount is inclusive of all charges.

X. Cancellation Policies

After the confirm order, customer do not have right have to Cancelled order. However, there are circumstances when the company might have to cancel a particular order.
Your receipt of an electronic or another form of order confirmation does not signify our final acceptance of your order and reserves the right at any time after the receipt of your order to accept or decline your order for any reason.
Although our online stock inventory is programmed to update automatically, reserves the right at any time after receipt of your order, to inform you via telephone or email or mobile text about a shortfall in the quantity you ordered of any item. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.
If an order is to be canceled after delivery, the individual return policy applies.

XI. Refund Policy

Any cancellation/exchange in accordance with above terms qualifies for payment reversal / replacement of the Product depending on availability of the Product and preference of User.

1. Any eligible refund will be initiated by the Company for credit into the same account from where the payment was made by User, within seven (7) working days of receipt of Request for Cancellation of Order, in case of Cancellation before delivery of the Products, or within 7 (Seven) working days after the Company’s logistics partner picks up the Product(s) from the Users place, in case of Cancellation of Order after delivery of the Product(s). However, it will be credited to Users bank /credit card/debit card account within such time as taken by banking channels to process refund transaction. The Company shall not be liable for any charges levied by the bank for processing of the refund transaction and the same will solely be borne by the User.

XII. Delivery Policy

The Company shall exercise all possible measures to ensure that any Product booked on the Website is shipped within Three (3) working days from date of booking of order on the Website subject to successful realization of payment made against the said Order and availability of the Product(s). However, User understands and confirms that the Company shall not be held responsible for any delay in shipment of Product due to circumstances beyond the control of the Company, provided, the Company takes all required and necessary steps to ensure shipment of the Product within above mentioned timelines.

Company may choose to deliver the Products through our Service Partners. For the purpose of effecting the delivery, the delivery person may connect with the user before the delivery. As part of the process the delivery person may request you to sign the proof of delivery which needs to be signed and returned to the delivery personnel. Delivery person may in cases where in the delivery is accepted by person other than the one under whose name the order is placed may request such person to show valid identity proof.

XIII. Force Majeure

The Company shall not be liable for any failure and/or delay on its part in performing any of its obligation under this Agreement and/or for any loss, damage, costs, charges and expenses incurred and/or suffered by the User by reason there of if such failure and/or delay shall be result of or arising out of Force Majeure Event set out herein.

Explanation:" Force Majeure Event" means any event due to any cause beyond the reasonable control of the Company, including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake ,explosion, acts of God, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and/or hacking of the Website and/or contents provided for availing the Products and/or services under the Website, such that it is impossible to perform the obligations under the Agreement, or any other cause or circumstances beyond the control of the Company hereto which prevents timely fulfilment of obligation of the Company hereunder.